Extended Stay Policy
For Medium-Term Stays of approximately 1–3 months
Last Updated: August 2026

This Medium-Term Stay Policy (“Policy”) applies to eligible medium-term bookings at Fiveway Apartments operated by RSAAS Lets Ltd trading as Fiveway Apartments (“Fiveway Apartments”, “we”, “us”, or “our”).
This Policy supplements and incorporates by reference our Booking Terms and Conditions, Cancellation and Refund Policy, Damage and Theft Policy, and Pet Policy, where applicable.
Where there is any inconsistency between this Policy and mandatory applicable law, the mandatory law will prevail.

 

1. Nature and Purpose of the Accommodation
Fiveway Apartments offers selected apartments for temporary and/or holiday accommodation only.
Medium-term accommodation is provided for a defined, temporary period from one to three months and is not offered as residential accommodation or as a home.
The accommodation may be suitable for purposes such as:

• an extended holiday;
• a temporary visit to the area;
• visiting family or friends;
• temporary accommodation associated with a work assignment;
• temporary accommodation during home renovations;
• temporary accommodation between house moves; or
• another genuinely temporary purpose that does not involve establishing the apartment as a home or residence.

The accommodation is not intended or offered for use as a guest’s principal residence, permanent home, additional home, or ordinary residential address.

 

2. No Use as a Home or Residential Address
The guest must not use, represent, or hold out the Fiveway Apartments address as:

• their principal residence;
• their permanent home;
• their ordinary residential address;
• their registered residential address;
• their business premises;
• their registered office;
• their correspondence address; or
• the address at which they ordinarily reside.

The guest must not represent to any government department, public authority, financial institution, employer, insurer, educational institution, healthcare provider, electoral authority, licensing authority, court, tribunal, utility provider, or other organisation that the Fiveway Apartments address is their residential address.
Fiveway Apartments does not provide accommodation for the purpose of enabling a guest to establish an address in the United Kingdom.

 

3. Postal Mail and Deliveries
Fiveway Apartments does not accept postal mail, provide postal boxes, or offer postal services for medium-term guests.
Guests must not arrange for personal mail, official correspondence, packages, parcels, registered post, or other deliveries to be sent to the Fiveway Apartments address.
Guests must not change their address with Royal Mail or any other postal service to the Fiveway Apartments address.
Guests must not use the Fiveway Apartments address for:

• bank or credit-card correspondence;
• HMRC correspondence;
• DVLA correspondence;
• electoral registration;
• immigration or visa correspondence;
• NHS or other healthcare correspondence;
• insurance correspondence;
• employment records;
• vehicle registration;
• school or university records;
• legal correspondence;
• business correspondence; or
• any other purpose for which a residential or correspondence address is required.

Any postal item or delivery received at the property for a guest may be refused, returned to sender, or otherwise dealt with at Fiveway Apartments’ discretion.
Fiveway Apartments accepts no responsibility for mail, parcels, packages, or other items sent to the property contrary to this Policy.

 

4. Fixed Booking Period and Departure
Every medium-term booking has a specified arrival date and departure date.
The guest’s permission to occupy the apartment ends at the agreed departure date and time.
The guest must vacate the apartment and return all keys, fobs, access cards, and other property belonging to Fiveway Apartments at the end of the booking.
A guest has no contractual or other legal right to remain in the apartment beyond the agreed departure date.
Any request for an extension must be made before the original departure date and is subject to:

• availability;
• Fiveway Apartments’ approval;
• confirmation of the continued temporary purpose of the stay; and
  payment of any additional amounts due.

An extension is not automatic and does not give the guest an indefinite right to occupy the apartment. The accommodation is not governed by the residential tenancy provisions of the Renters’ Rights Act 2025, and the Guest’s right to occupy the apartment exists only for the temporary and finite period and purpose agreed in the booking.

 

5. Holding Deposit
A holding deposit equal to 50% of the agreed monthly rent is required to reserve a medium-term stay.
The holding deposit is a payment required to reserve the accommodation for the agreed specified dates and is separate from the refundable security/damage deposit.
The holding deposit will be applied and credited toward the accommodation charges as follows:
One-Month Stays
For a one-month stay of 30 days, the holding deposit will be deducted from the first month’s rent.
Stays 30 to 90 days
For a stay exceeding 30 days, the holding deposit will be deducted from the final month’s rent.
The holding deposit does not constitute payment of the security/damage deposit and does not reduce the amount of the security/damage deposit due.

 

6. Holding Deposit and Cancellation
The holding deposit is non-refundable if the guest cancels any portion of the reservation, subject to any rights or remedies that cannot lawfully be excluded.
A reduction in the length of a confirmed stay will be treated as a cancellation of the portion of the reservation that is no longer required. For example, if a guest reserves three months and subsequently reduces the booking to two months, the holding deposit will not be refunded.
Where rent has already been paid for a cancelled portion of the stay, any applicable refund will be determined according to Section 15 of this policy and in conjunction with the Cancellation & Refund Policy.

 

7. Rent and Security/Damage Deposit
Unless otherwise agreed in writing, the following amounts are due 14 days before the scheduled arrival date:

1. The applicable rent (less the holding deposit); and
2. The full refundable security/damage deposit.

Where the booking is made within 14 days of the scheduled arrival date, all applicable rent and the security/damage deposit are due immediately upon booking.
The same requirement applies to any unexpected or subsequently approved extension of a stay. Additional rent and any applicable security/damage deposit required for an extension are due immediately upon approval of the extension.

 

8. Invoicing and Payment
Rent, holding deposits, security/damage deposits, and other applicable charges will be collected through an email invoice issued by Fiveway Apartments.
Each invoice will identify:

• the amount due;
• the nature of the charge;
• the applicable payment deadline; and
• the available payment method.

Payment is due on or before the date stated on the invoice.
A booking or extension is not considered fully confirmed until all amounts required at that stage have been received, unless Fiveway Apartments expressly agrees otherwise in writing.
Failure to pay an invoice by its due date may result in the reservation being cancelled or an extension request being declined, subject to the applicable sections of this Policy and Cancellation and Refund Policy and any mandatory consumer rights.

 

9. Monthly Rent
The agreed monthly rent will be confirmed in writing before the booking is accepted.
For stays exceeding 30 days, the applicable rent will be allocated between the relevant months of the agreed stay and payable upon the agreed date which will be collected via an email invoice due on or before the date noted in the invoice.
The holding deposit will be credited against the final month’s rent as described in Section 5.
Unless otherwise agreed, rent must be paid in accordance with the invoices issued by Fiveway Apartments.
Fiveway Apartments will not increase the agreed rent during the confirmed booking period except where a change has been expressly agreed in writing or is otherwise permitted by applicable law.

 

10. Failure to Pay Monthly Rent
The parties expressly agree that the accommodation is offered as temporary holiday accommodation and that the booking is not intended to create a residential tenancy.
Where the accommodation is genuinely provided for a holiday letting, it falls within the applicable holiday accommodation exclusion from the assured tenancy regime under Schedule 1 to the Housing Act 1988, and the Renters’ Rights Act 2025 does not apply.
Accordingly, where that exclusion applies:

• the booking does not create an assured tenancy;
• the booking does not create an assured periodic tenancy;
• the booking does not create an assured shorthold tenancy;
• no landlord and tenant relationship is intended or created;
• the guest does not acquire security of tenure;
• the guest does not acquire a right to remain in the accommodation after the agreed booking period;
• the accommodation is not governed by the residential tenancy provisions of
• the Renters’ Rights Act 2025; and
• the guest’s right to occupy the apartment exists only for the temporary and finite period and purpose agreed in the booking.

The guest acknowledges that the accommodation is being provided for temporary and/or holiday purposes and not as residential accommodation.
Failure to pay monthly rent by the due date constitutes breach of the booking Terms and Conditions and this Extended Stay Policy and may result in immediate termination of the booking at the discretion of Fiveway Apartments.

Guests will be notified in writing by Fiveway Apartments if the booking is terminated, and the Guest is required to vacate the apartment and premises immediately upon request.

No refunds or deposits will be issued if a booking is terminated due to non-payment.

Failure to vacate the premises may result in additional fees payable by Guests for removal, extra cleaning, and forfeiture of the damage deposit, as allowed by law, and pursuant to Fiveway Apartments Damage & Theft Policy. Fiveway Apartments reserves the right to enter the apartment, coordinate removal of Guest belongings, at the Guest’s expense, and involve police, if necessary, to reclaim lawful possession of the apartment.

Fiveway Apartments shall be reimbursed and compensated by the Guest for any and all fees or costs arising from booking cancellations due to non-payment, including but not limited to removal, solicitor fees, litigation costs, court fees, and damage to the premises.

11. Damage Deposit
A separate refundable damage deposit is required for medium-term stays.
The amount will be confirmed before the booking is accepted and will be shown separately from the holding deposit and rent.
The damage deposit may be used to cover properly established losses arising from matters including:

• damage beyond fair wear and tear;
• missing or removed property;
• excessive or specialist cleaning;
• unauthorised smoking or vaping;
• pet-related damage where applicable;
• lost keys, fobs, or access devices;
• damage to furnishings, fixtures, fittings, or equipment; or
• other reasonable and evidenced costs arising from a breach of the applicable booking terms.

The damage deposit will not be used to charge guests for ordinary wear and tear.
Further details are contained in the separate Damage and Theft Policy.

 

12. Return of the Damage Deposit
Following departure, Fiveway Apartments will inspect the apartment.
Provided the apartment is left in substantially the same condition in which it was provided, allowing for fair wear and tear, the security/damage deposit shall be refunded within 14 days of the check-out inspection.
Where there are properly established deductions, Fiveway Apartments will provide reasonable details of the relevant issue and the amount claimed.
The damage deposit may be retained, in whole or in part, where necessary to cover properly established charges under the Damage and Theft Policy.
Fiveway Apartments will not make deductions for ordinary wear and tear or for matters that are not the guest’s responsibility.
If a potential claim is identified but its final cost cannot reasonably be established within the initial 14-day period, Fiveway Apartments will notify the guest as soon as reasonably practicable and provide the final calculation once the relevant cost has been established.

 

13. Unexpected Extensions
Guests wishing to extend their stay must contact Fiveway Apartments as soon as possible.
Extensions are subject to:

• availability;
• continued suitability of the accommodation for temporary/holiday use;
• Fiveway Apartments’ written approval;
• the applicable rate;
• payment of additional rent; and
• any additional security/damage deposit required.

Additional rent and any applicable security/damage deposit or fees are due immediately when an unexpected extension is approved.
Guests shall not remain beyond the agreed departure date without prior written approval.

An extension is not automatically granted because the guest remains in occupation after the original departure date.

 

14. Purpose of the Booking
Before accepting a medium-term booking, Fiveway Apartments will ask the Guest to confirm the purpose of the stay for regulatory compliance purposes.
The guest must provide accurate information about the intended purpose and duration of the stay.
A guest must notify Fiveway Apartments if their circumstances change materially during the booking and the accommodation is no longer being used for the temporary purpose represented at the time of booking.
Fiveway Apartments reserves the right to decline a proposed booking where the stated or apparent purpose is residential rather than temporary holiday accommodation.

 

15. Changes and Cancellation
Medium-term bookings are subject to the Fiveway Apartments Cancellation and Refund Policy which is incorporated herein, and as modified by this Policy.
The following provisions apply specifically to medium-term stays:

• The holding deposit is non-refundable if any portion of the reservation is cancelled, subject to applicable law.
• A request to shorten a confirmed stay constitutes a cancellation of the cancelled portion.
• A request to extend a stay is subject to availability, written approval, and applicable payment of rent prior to the expiration of the original reservation term.
• Additional rent and any additional security/damage deposit required for an approved extension are due immediately and are conditional for any extension requests.
• Early departure does not automatically entitle the guest to a refund.
• Failure to arrive without prior notification will be treated as a cancellation.

 

16. Early Departures and Reduced Stays
If a guest:

• Arrives later than planned;
• Departs earlier than planned; or
• Chooses not to use part of the booked accommodation period,

the booking will be treated as fully consumed and no refund will be due.

 

17. No-Shows
Failure to arrive without notifying us (“No Show”) will be treated as a cancellation on the scheduled arrival date. No refund will be payable.

 

18. Cooling-Off Rights
Under the Consumer Contracts Regulations 2013, accommodation bookings for specific dates are exempt from the standard 14-day cooling-off period.
Once a booking has been confirmed, the cancellation terms set out in this policy apply.

19. Refund Processing
Where a refund is due:

• Refunds will normally be processed to the original payment method used for the booking.
• Refunds are typically processed within 30 days of confirmation.
• Processing times may vary depending on banks and payment providers.

Any non-refundable third-party transaction fees incurred by payment processors may be deducted where permitted by law and disclosed at the time of booking.

 

20. Legal Classification
The parties intend and agree that medium-term accommodation offered under this Policy is temporary and/or holiday accommodation and is not residential accommodation.
The legal classification of an accommodation arrangement is nevertheless determined by applicable law and the actual circumstances of the arrangement, rather than solely by the terminology used in this Policy.
Nothing in this Policy is intended to contract out of any mandatory statutory protection or prevent a court or other competent authority from determining the legal status of an arrangement in accordance with applicable law.
Where the requirements for the holiday accommodation exclusion are satisfied, the booking is excluded from the assured tenancy regime and the Renters’ Rights Act 2025 provisions applicable to assured tenancies do not apply.

 

21. Other Applicable Policies
The following policies may also apply and are incorporated herein by reference:

• Booking Terms and Conditions
• Cancellation and Refund Policy
• Damage and Theft Policy
• Pet Policy
• Privacy Notice
• Cookie Policy

Guests shall review and agree to accept these policies to complete a booking.

22. Force Majeure
We shall not be liable for failure to perform our obligations where such failure results from circumstances beyond our reasonable control.
Examples include:

• Severe weather events;
• Flooding;
• Fire;
• Utility failures;
• Natural disasters;
• Epidemics or pandemics;
• Government restrictions;
• Civil unrest;
• Industrial disputes;
• Acts of terrorism;
• Closure of transport networks.

Where a Force Majeure event affects a booking, we will assess the circumstances and may, at our sole discretion:

• Offer alternative dates;
• Offer alternative accommodation where available;
• Issue a credit voucher;
• Provide a full or partial refund.

The remedy offered will depend upon the nature of the event, the timing of the cancellation, recoverable costs, and applicable legal obligations.
Nothing in this clause affects any rights you may have under consumer protection legislation.

23. Cancellations by Fiveway Apartments
In the unlikely event that we are unable to honour a confirmed booking for reasons within our control, we may:

• Offer comparable alternative accommodation (where available); or
• Provide a full refund of monies paid for the affected accommodation.

Our liability shall not extend to:

• Travel expenses;
• Alternative accommodation booked independently;
• Loss of enjoyment;
• Indirect or consequential losses,

except where such liability cannot lawfully be excluded.
Nothing in this policy limits any statutory rights available to consumers.

24. Travel Insurance
We strongly recommend that guests obtain appropriate travel insurance at the time of booking. Travel insurance may provide protection against:

• Illness;
• Injury;
• Travel disruption;
• Severe weather;
• Personal emergencies;
• Cancellation costs.

Guests remain responsible for cancellation charges arising under this policy regardless of whether insurance is held.

 

25. Governing Law
This Policy and any dispute arising from it are governed by the law of England and Wales, subject to any mandatory rights or jurisdictional protections applicable to consumers.

 

26. Guest Acknowledgement
By booking medium-term accommodation, the Guest confirms:
I confirm that I am booking Fiveway Apartments for temporary holiday accommodation only. I understand that the accommodation is not offered as a home, principal residence, permanent residence, or residential address.
I will not use the Fiveway Apartments address for postal, governmental, financial, employment, healthcare, electoral, legal, business, immigration, or other residential-address purposes.
I understand that, where the legal requirements for holiday accommodation are satisfied, my booking does not create an assured tenancy or assured periodic tenancy and is outside the assured tenancy provisions of the Renters’ Rights Act 2025.
I confirm that I have received, reviewed and agree to the following policies:

• Booking Terms and Conditions
• Cancellation and Refund Policy
• Damage and Theft Policy
• Pet Policy
• Privacy Policy
• Cookie Policy

The Guest is responsible for ensuring that all members of their party comply with these terms and conditions throughout the duration of the booking.